Your Order will be fullfilled and posted the same day we have received your payment into our bank account. A proof of delivery signature will be required when you receive your parcel.


Should you purchase any goods from Suffolk Lavender Farm that you are not entirely satisfied with, we will gladly exchange your product or offer a full refund upon our receipt of the product you are unhappy with, within 14 Days of Purchase.


We are Available: 8.30am and 8.00pm, Monday to Friday and 9.00am to 4.00pm on Saturday via a telephone call. In the event we are unable to answer your call please do leave a message and we will return you call.
or send an email stating what the problem with your product is,
or return the product to us stating the reason why you are returning your product.